"Susie Santiago is beloved by so many of our readers. She is regarded as the saviour of those salons that say they have no business savvy. I have known her to transform businesses from those that barely scrape even into award-winning chains, increasing turnover, profits, client satisfaction and staff longevity.

From staff recruitment, retention, management and motivation to creating outstanding marketing and revamping your treatment offer, Susie knows it all. One hour with her will change your business, one day will change your life. Welcome to the most inspired state you’ll ever reach!"

Jenni Middleton
Editor, Professional Beauty