• the santi annual women in
  our business conference
• santi afternoon seminars
• 2008 events
• Keynote Speaker and
  Conference Facilitator
• 

 

Below is the agenda for the 2008 Santi Women in Our Business Conference - Face The Future, For a list of keynote speakers for this event please click here.

 

Tuesday 17th June 2008 - Café Royal, London
AGENDA

8.45 - Delegates arrive for refreshments and registration

9.30 - Susie Santiago opens the conference

9.45 - The inspirational leader - practical realist or visionary idealist?

Two perspectives from

• Roisin Isaacs - Ragdale Hall Health Hydro
• Sally Penford - Education Manager, International Dermal Institute

Fast Track knowledge swap

10.30 - Business Mentor Interview

• Hellen Ward - Managing Director, Richard Ward Hair & Metrospa

Audience Q & A

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11.00 - Networking Coffee Break

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11.30 - Inspiring your team to deliver your customer promise - motivating magic!

• Fran Hayter - Operations Director, re-aqua & Dove Spas
• Sara Shoemark, Owner, GLOW salons
• Sally Rees - Managing Director, Esque
• Fiona MacArthur - Owner, Zen Lifestyle

Fast Track knowledge swap

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12.45 -
14.00 - Networking Lunch

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14.15 - Entrepreneurial partnerships - the yin and yang of building a new brand

• Kate Shapland - Founder & PR/Marketing Director, Inside Out Beauty Ltd
• Kate Casenove - Founder & Sales Director, Inside Beauty Out Ltd

Fast Track Knowledge Swap

14.45 - The science of shopping in the 21st century

• Susie Santiago - Founder, Santi

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15.20 - Networking tea break

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16.00 - Business Master Class - Award winning dazzling customer service

• Amanda Dicker - Owner, The Chapel Spa

Fast Track knowledge swap

16.30 - Brand Me, Brand My Business

• Lesley Everett - Founder, Walking Tall

16.55 - Susie sums up the day, followed by a post event drinks and networking reception

18.00 - Close of day

 

Speakers

Kate Casenove, Founder and Sales Director, Inside Out Beauty Ltd

Kate has worked in business publishing for 18 years. Starting her career at the Institute of Directors, she went on to co-found Caspian Publishing - one of the UK's fastest growing business publishing companies. In the ten years that Kate was board and commercial director at Caspian, she was responsible for launching several award-winning business magazines, including Real Business and Real Deals.

She oversaw the commercial side of all the highly profitable conferences and events - which included the Growing Business Awards and Asian Women of Achievement. Over the years Kate has established a high profile among advertising agencies and major blue chip groups, which has been a significant factor behind Caspian's commercial success. Kate was responsible for Caspian's turnover which exceeded £6 million across the company's portfolio of magazines, conferences and events. She was managing a team of 12 advertising and sponsorship sales people reporting directly to the CEO.

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Amanda Dicker, Owner, The Chapel

Amanda has over 20 years in the industry. Starting out as a junior in her home town of Portsmouth she quickly rose up the ranks to manage 7 salons. Amanda was bitten by the travel bug in 1994 and travelled extensively throughout the world for 18 months and arrived in Tunbridge Wells by chance in 1996. She managed a wine bar in the town and this is where the seed for her business was first planted. In 1997 Amanda started her first salon, basing the concept around the way she had looked after her customers in the wine bar - Amanda invited them to be her guests as she sat down on a sofa with a glass of wine and discussed the options for their hair

In 2001 Amanda took the step to buy a large disused Chapel and converted it into a super salon re branding her business THE CHAPEL. The concept was developed and brought together as THE CHAPEL R-E-S-T Concept providing Relaxation, Education, Service and treatments Tailored to the individual.

Amanda and her Salon have won 12 Awards in the last 2 years alone including Global Salon Business Awards 2006 "Client Philosophy & Marketing", Fellowship for British Hairdressing "Salon of the Year 2005/06 & 2006/07", Hair Magazine Awards "Destination Hair Salon & Spa 2006" British Beauty & Spa Awards "Salon of the Year 2007" Tunbridge Wells Business Awards "Business Person of the Year 2007" & "Business of the Year 2007"

Her passion is to help new stylists and fellow business owners to deliver the best in customer service, team training and increased turnover for the salon.

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Lesley Everett, founder of Walking TALL™

Lesley Everett is recognised as a leading authority on Personal Branding and Image Impact in business. She is an international speaker and executive coach, and the creator of the international brand Walking TALL™.

Lesley Everett founded the company in 1994. She then created the Walking TALL methodology and continues to develop it today. Currently Lesley spends her time as a keynote presenter, delivering the Walking TALL message to and inspiring audiences and media across the world. She also coaches senior executives and entrepreneurs in managing their own authentic personal brand in a competitive marketplace.

Her clients include; GE, Ernst & Young, Coutts & Co, Marriott Hotels, Barclays Bank, Porsche Cars and The London Business School. Lesley frequently appears in the media on BBC1 News, GMTV, CNN and Sky News and is the presenter on Channel 5's "The Honesty Room". She has had over 80 articles published in business and consumer magazines around the world.

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Frances Hayter, Operations Director of re-aqua and Dove spa

Fran has spent 28 years in the beauty industry industry, and was Director of Beauty for Regis for 15 years. This role included overseeing 152 beauty sites including Harrods, Selfridges, and Harvey Nichols, in addition to key international operations in France, Switzerland and South Africa. In 2000, Fran left Regis and became one of the co-founders of re-aqua.

Fran has also been instrumental in the development of the new Dove Spa professional skincare brand and salon chain. re-aqua now own 29 salons and spas in the UK, including 5 Clarins Gold beauty salons, 3 Guinot Crown beauty salons, 2 Dermalogica Platinum beauty salons and 2 Decleor Gold beauty salons. re-aqua have been privileged to win more awards and recognition than anyone else in the industry.

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Roisin Isaacs, Business Developer, Ragdale Hall Health Hydro

With more than 20 years experience in various operational & business management roles, Roisin found her natural niche in business development. Completing an MBA in 1996, she reached business director level in the same year and her work brought her into contact with a wide variety of Blue Chip and FTSE 100 organisations.

Today as a writer, shareholder and lecturer in management & marketing Roisin applies her skills to businesses in different industries including spa and health. Tackling the complexities of team working through to strategic decision making required to ensure future company growth. She is currently working with, and is a shareholder of, Ragdale Hall Health Hydro, Healthcare Connections - an occupational health service provider and Preventicum - an executive health screening service provider

Roisin is a natural born leader with a charismatic personality and a good sense of humour. Her ability to deal with people has assisted her to ensure immediate co-operation during tight timelines and to turn stressful situations into successful outcomes.

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Fiona MacArthur, Owner, Zen Lifestyle

Zen Lifestyle has been recognized by industry peers as being one of the very best salons in the UK. The high quality of client experience at Zen Lifestyle has been recognized with 8 national awards, including UK Salon of the Year in 2003.

Zen Lifestyle consists of two city based salons at Bruntsfield Place and Teviot Place. We cater to the needs of clients who demand the very highest standards of quality in products, treatments and customer service.

The Bruntsfield salon was opened in 1999 by owner Fiona MacArthur after spending two years traveling and studying a wide range of holistic therapies throughout South East Asia and Australasia. The second salon was opened in 2004 at Teviot Place to enable our high quality of service to be offered to a larger audience.

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Sally Penford, Education Manager, International Dermal Institute

As Education Manager for the International Dermal Institute in the United Kingdom, Sally Penford is responsible for the training and development of a highly specialised team of lecturers, along with overall operations for the education division in training centres located across the country.

A graduate from the London College of Fashion she achieved a Higher National Diploma in Beauty Therapy and obtained extensive experience in Spa's and Industry Consultancy, then going on to run her own successful skin centre. It was 15 years ago however that Sally found her love in teaching for The International Dermal Institute, the world's largest and most influential postgraduate education center for professional skin therapists. With a driving ambition to increase respect and success for the professional skin therapist, she is invited to lecture in postgraduate techniques and innovative product philosophies for The International Dermal Institute throughout Europe, The United States, Africa, Australia and Asia.

An industry expert with an ongoing interest in worldwide trends in skin and body therapy, Penford writes feature articles for many industry publications and is called upon by consumer Press for her support in delivery of knowledge and education to the consumer for all major publications.

A source of cutting edge skin, body and business management information, Sally's wealth of knowledge and boundless enthusiasm for the ever-evolving future of skin care serves as an inspiration for aestheticians across the globe.

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Sally Rees, Owner of Esqué

Sally started her career in the marketing and graphic design industry. Within a few short years, she became marketing manager at Patrick Eggle Guitars and her management role extended into the areas of production and administration control. In 1996, Sally started her own company, Paper Alchemy, specialising in wedding stationery and design. The business grew steadily and as the market changed, Sally also changed the focus of the business to match. As demand outgrew her company's ability to supply, she set up a new company, 'Find-me-a-gift.com' and built the infrastructure for a state-of-the-art e-commerce business that very quickly escalated to a successful dot com company incorporating the wedding side of Paper Alchemy.

In 2000, Sally's sister, Amy was making the difficult decision of how to begin expansion of her own beauty business, Esqué, and the two discussed the benefits of working together. By 2001, Sally had passed control of Find-me-a-gift.com to the management team there (the company is still going strong) and made the decision to step into Esqué as part owner and manager.

In the 6 years Sally had been running Esqué, it has grown from 2 treatment rooms to 12 and from 3 staff to 18. Turnover has increased 430% (and growing) and the business has won many awards, including 'UK Salon of the Year' at the 2006 British Beauty and Spa awards.

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Kate Shapland, Founder and PR/Marketing Director, Inside Out Beauty Ltd

Kate has worked for all of the top UK glossies and newspapers - including Elle, Tatler, Vogue, Red, InStyle, Cosmopolitan and The Evening Standard. She has edited the beauty pages of Marie Claire, and been a columnist for the Sunday Telegraph, The News of the World, The Express and Daily Mail. For the past four years she has written a critically-acclaimed weekly beauty/wellbeing column for the Telegraph Magazine. She has received a number of awards as editor of this column including Best UK Beauty Editor (2004/2006), Best Beauty Editor of a National Newspaper (2004/2005/2006/2007), Beauty Journalist of the Year 2005/2006.

She received the first Jasmine Award scholarship for a feature she had written on fragrance. Kate has already had experience in brand development having created a comprehensive beauty range for Debenhams in May 2002. Called Capsule, it became the store's best-selling range nationwide and Kate was nominated for a Young Achiever's Award by the CEW committee. She has also consulted to the marketing teams within a number of beauty companies - including Procter & Gamble, Manning Selvage & Lee, Estee Lauder, Ketchum and L'Oreal - on product presentation and refinement. Kate has presented beauty items for GMTV, The Big Breakfast, The Clothes Show, This Morning, UK Living, Capital Woman and Granada's Ready To Wear series. She will shortly be appearing on UKTV's Market Kitchen as the wellbeing expert.

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Hellen Ward, Managing Director, Richard Ward Hair & Metrospa

Hellen Ward is Managing Director of one of the UK's most successful hair and beauty salons, Richard Ward Hair & Metrospa. Married to celebrity hairdresser Richard Ward, Hellen is widely known and respected in the industry for her business acumen, and her vision for brand development. The couple run a dynamic business and are leading lights in this burgeoning business sector.

A finalist to be on the panel for popular show Dragon's Den, Hellen's growing consumer profile has been further achieved through her new regular slot reviewing the papers on Sky's Sunrise Breakfast programme. Hellen and Richard are currently in talks to appear in their own business makeover TV series of their own, with Richard assessing businesses' creativity and aestheticism and Hellen examining their financial situation and helping struggling businesses to achieve commercial success. Hellen has become a Business Guru for the hair and beauty industry, renowned for her astute and succinct commercial wisdom and sound business advice, which is quoted and featured in the business pages of a wealth of trade publications.

Now 40, and a mother of two young children (aged 4 and 6) Hellen also devotes her time to fundraising - she is past President of HABB (Hair & Beauty Benevolent), the industry's own charity - and successfully juggles marriage, business and motherhood with a down-to-earth, direct approach - making her an inspiration and role model to many women in her field.